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Mohamed
Inbound Call Center Agent with multilingual communication skills
Video resume
Inbound call center agent
To receive incoming calls, replying to live chats and guiding customers to solve their issues and recommending to the organisation the best way to handle customer service
Contact
Nairobi, Nairobi Area, Kenya
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support to customers through inbound calls and live chats, addressing inquiries and troubleshooting issues
Multilingual CommunicationIntermediate
Utilized fluency in English, Kiswailian, and Somali to assist a diverse customer base effectively
Call HandlingIntermediate
Managed call flow, responded to customer needs, and guided interactions to resolution
Multitasking in Customer SupportIntermediate
Handled live chat and phone inquiries simultaneously while maintaining service quality
Summary
A dedicated inbound call center agent proficient in English, Kiswailian, and Somali, experienced in managing customer interactions through calls and live chats, with academic background in mathematics and computer science.
Key Achievements
- Handled incoming calls and live chats, providing customer support and issue resolution
- Demonstrated language proficiency in English, Kiswailian, and Somali to effectively communicate with diverse customers
- Expressed eagerness to contribute to organizational goals while studying mathematics and computer science
Skills
Customer ServiceMultilingual CommunicationCall HandlingMultitasking in Customer Support
Published on CazVid - May 17, 2026