A dedicated inbound call center agent proficient in English, Kiswailian, and Somali, experienced in managing customer interactions through calls and live chats, with academic background in mathematics and computer science.
Provided support to customers through inbound calls and live chats, addressing inquiries and troubleshooting issues
Utilized fluency in English, Kiswailian, and Somali to assist a diverse customer base effectively
Managed call flow, responded to customer needs, and guided interactions to resolution
Handled live chat and phone inquiries simultaneously while maintaining service quality