Monica - Technical Support Specialist with diverse skills in customer service and software tools

Tegucigalpa, Francisco Morazán Department, Hondurasen

Served as Technical Support Agent at KNOAH SOLUTION, providing technical assistance to clients

Worked as Technical and Retention Agent at INTOUCH CX, managing customer retention and support

Published on CazVid

Summary

Experienced in technical support, customer retention, and software tools.

Developed proficiency in a variety of software tools including PowerPoint, Adobe Illustrator, Google Workspace, Excel, and Canva

Technical SupportIntermediate

Provided technical assistance, troubleshooting, and customer support at KNOAH SOLUTION

Customer RetentionIntermediate

Engaged with clients to retain business and address issues at INTOUCH CX

Software ProficiencyAdvanced

Utilized PowerPoint, Adobe Illustrator, Google Workspace, Excel, and Canva in daily tasks

Communication SkillsIntermediate

Communicated technical solutions and customer support information effectively

Spanish(Native Language)

KNOAH SOLUTION

FEBRUARY 27 OF 2019 - DECEMBER OF 2020

INTOUCH CX

JANUARY OF 2023 - THE DATE

Graduated of Marketing and Advertising

Completed NOVEMBER 2023

Completed 2013

Completed 2018

Completed SEPTEMBER OF 2018

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