11/2023 - Current
Retail Operations Manager
Sweet Foods Ltd
Oversee retail store operations at resort, managing staff and standardizing processes., Develop and implement operational protocols to ensure compliance with brand standards., Handle payroll and employee scheduling to optimize workforce efficiency., Collaborate with brand representatives to align...
2021 - 11/2023
Brand Manager
GRUPO FMC
Directed all aspects of coffee and pastry operations at multiple restaurant locations, ensuring adherence to brand standards., Ensured strict compliance with policies and operational protocols across all venues., Facilitated staff training programs focused on improving service standards and...
2020 - 2021
Brand Manager
ASCAFE SAS
Delivered extensive barista and product training to partner cafés, fostering strong relationships with business owners to design and execute marketing initiatives that enhanced brand presence and customer experience.
2017 - 2020
Head Barista / operations manager
CAFE SAN CAMILO
Drove growth and brand recognition by ensuring consistent quality and innovative beverage offerings across multiple locations.
2013 - 2017
Head Barista
PORVERTE COFFEE HOUSE
11/2011 - 08/2013
Head Barista
The Local Press Cafe