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Nadia
Frontdesk Agent
Contact
Competencies
Demonstrated experience with Customer Service & Clients Relations.
Demonstrated experience with Conflict resolution.
Demonstrated experience with Communication & Interpersonal Skills.
Demonstrated experience with Social Media Content Creation.
Demonstrated experience with Marketing Management & Analytics.
Education
Languages
Summary
Professional profile
Experience
FRONTDESK AGENT
Delivered exceptional guest service by managing check-ins, check-outs, reservations and inquiries in a fast-paced environment. Handled guest concerns and complaints professionally, ensuring quick resolution and high satisfaction. Responded effectively to emergency situations, maintaining calm, following safety protocols and supporting guests and team members. Coordinated with housekeeping and maintenance teams to ensure smooth daily operations and guest readiness. Managed phone communications, bookings, and administrative tasks with accuracy and attention to detail. Maintained a professional and welcoming front desk environment at all times
CASUAL SALES AMBASSADOR
Assisted customers in selecting products based on their needs, increasing satisfaction and sales. Delivered personalized, engaging in-store experiences as sales ambassador, cashier and host. Processed transaction accurately using POS systems and managed customer profiles. Collaborated with team members to ensure smooth daily operations. Maintained store organizartion through stocking, cleaning and visual merchandising
FRONT OF THE HOUSE
Provide friendly customer service and help create a welcoming experience for café guests.. Prepare a variety of coffee beverages and serve food, helping keep customer orders moving smoothly.. Complete opening and closing duties, including setting up the café and checking and restocking syrups, sauces, ice, and matcha supplies.. Assist the kitchen team when needed, including helping with tasks and washing dishes to keep the kitchen clean and organized.. Take photos of willing customers for the café’s social media content.
PROCUREMENT AND LEGAL ASSISTANT
Managed and monitored invoice auditing processes across multiple agencies from Caribbean and Central America. Tracked and followed up on maritime legal cases, ensuring accurate documentation and timelines. Registered and updated suppliers tariffs within internal systems. Developed KPI tracking formats to support operational performance and reporting
RECEPTIONIST & ADMINISTRATIVE ASSISTANT
Managed incoming calls, assisted clients, and scheduled appointments for managers and supervisors. Processed and entered invoices for vessels and providers into internal databases. Supported administrative operations, including inventory coordination and document organization. Developed and launched the national branch social media presence, created branded and informative content aligned with international brand standards. Created internal material using graphic design tools for company recognition initiatives
MARKETING & SOCIAL MEDIA ASSISTANT
Created engaging photo and video content for social media campaigns. Managed instagram presence to increase brand visibility and attract new clients. Supported promotional strategies and brand positioning
ADMINISTRATIVE & SALES ASSISTANT
Supervised daily operations to ensure efficient workflow and smooth coordination of staff and business activities. Processed cash transactions accurately while maintaining a high standard of customer service. Supported sales and administrative tasks, contribuiting to overall store performance and organization
SEASONAL SALES AMBASSADOR
Represented the Lush brand by delivering engaging, personalized product experiences to customers. Educated customers on product benefits, ingredients, and brand values to drive sales and brand loyalty. Maintained visual merchandising standards and supported store operations. Created memorable in-store experiences that increased customer engagement and retention