Naisyn - Customer Service Specialist with 5+ years in client support and administration

Provided support and assistance to customers through various communication channels, ensuring satisfaction.

Performed clerical duties including calendar management, report creation, and document organization.

Effectively communicated with clients, team members, and management through calls, emails, and reports.

Prepared and trained new agents in customer service procedures to improve team performance.

Managed files, organized documentation, and maintained records for client and internal use.

I answer calls, chats, SMS, and emails providing the information requested by customers according to each case., I prepare new customer care agents from Panama and Jamaica as well as Panamanian advanced care agents with all the steps to follow to offer the best customer service to Crate&Barrel and CB2 clients., I respond to questions and provide assistance to customer care agents.

I answer ed calls, chats and emails to customers requesting membership cancellations and refunds.

I worked in customer service and credit card sales.

My job was to assist the general manager, keep his agenda, write, send and receive letters, make monthly reports for the insurance company of the collective life insurance of employees, keep track of fuel inventory, and manage petty cash.

My duties were to assist the general manager, keep his agenda, write, send and receive letters, manage petty cash, answer calls, organize meetings, and keep track of payments to employees.

I did certificates stating that the declared products comply with national and international standard and regulations.

I wrote and sent letters with account statements to clients and keep organized each document in their files.