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Customer Service Representative
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Competencies
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft PowerPoint.
Demonstrated experience with Zendesk.
Demonstrated experience with CRM Systems.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Customer Query Resolution Officer (Customer Experience)
Investigate, manage, and resolve customer complaints, enquiries, and service requests while ensuring timely and satisfactory outcomes.. Handle complex and escalated customer cases requiring detailed investigation and cross-functional collaboration.. Support regulatory complaint resolution processes involving the Central Bank of Nigeria (CBN) by preparing accurate documentation and professional responses.. Draft customer correspondence and regulatory communications with clarity, professionalism, and attention to detail.. Collaborate with internal teams to identify root causes of complaints and implement effective solutions.. Supervise team members and support consistent delivery of high-quality customer service.. Maintain accurate complaint records and ensure compliance with banking policies, procedures, and regulatory requirements.. Promote customer trust and loyalty through empathy, accountability, and effective problem resolution.
Customer Service Representative
Provided professional customer support through email and other communication channels.. Responded to customer enquiries and resolved complaints efficiently.. Supported the sales team in maintaining strong customer relationships and improving customer satisfaction.. Maintained accurate customer information and service documentation.. Delivered timely solutions while maintaining a positive customer experience.. Developed strong communication and problem-solving skills in an international work environment.