Natalia - Operations Analyst Jr.

Experiencia demostrada en Excel.

Experiencia demostrada en Microsoft Office Suite.

Experiencia demostrada en Google Apps.

Experiencia demostrada en Python.

Experiencia demostrada en Power BI.

Processed commission and incentive settlements for extended warranty insurance on vehicles, appliances, and mobile devices.. Generated sales reports and dashboards, as well as credit reports eligible for warranty claims, supporting commercial decision-making.. Conducted data analysis to track weekly sales by program and ensure compliance with monthly targets.. Managed documentation for insurance claim payments, ensuring accuracy and compliance with deadlines.. Executed international billing processes (Colombia, Chile, and Peru), ensuring proper registration and reconciliation of operations.. Provided support and assistance to internal and external clients, strengthening relationships with business and service areas.

Supervised and controlled the registration of working hours for more than 1,000 employees in Costa Rica and Mexico, ensuring accuracy in recovery and billing processes for over 35 international agencies.. Responsible for monthly billing in Costa Rica, validating hours against cost rates and positions, preparing Billing Reports by agency, and consolidating information in Invoice Tracking for accounting reconciliation. Also manage the creation and assignment of job codes for time registration.. Develop reports using pivot tables and Excel macros to validate employee records, detecting and correcting inconsistencies through escalation to project managers and system adjustments.. Coordinate communication with agencies and managers for hour approvals, adjustment follow-ups, and billing validation.. Prepared and delivered weekly reports (weeklies) to managers for project monitoring and progress tracking.

Coordinate end-to-end operations for 5 clients, managing projects, validating time entries, and preparing monthly billing in line with SOWs.. Oversee invoice submission and follow-up, and prepare monthly revenue forecasts, ensuring efficient execution through close stakeholder communication.

Realicé la liquidación de comisiones e incentivos de ventas para seguros de garantía extendida en autos, línea blanca y celulares.. Generé informes y dashboards de ventas, así como reportes de créditos aptos para toma de garantía, apoyando la toma de decisiones comerciales.. Desarrollé análisis de datos para el seguimiento de ventas semanales por programa y el cumplimiento de indicadores mensuales.. Gestioné la documentación para pago de indemnizaciones, asegurando exactitud y cumplimiento en los plazos.. Ejecuté procesos de facturación internacional (Colombia, Chile y Perú), garantizando el registro correcto y la conciliación de operaciones.. Atención al cliente interno y externo, fortaleciendo la relación con las áreas de negocio y servicio.