Multilingual professional experienced in customer support, team supervision, and community outreach with a strong commitment to environmental awareness.
Handled customer inquiries and issues across multiple roles, ensuring customer satisfaction
Supervised and supported agents to meet operational goals and improve team performance
Utilized bilingual skills to effectively communicate and resolve issues in diverse customer interactions
Participated in local environmental awareness initiatives to promote community involvement
ALCALDIA DE SUBA
Raising awareness in the Suba community about environmental protection and proper waste disposal.
TELEPERFORMANCE
Answer calls in a friendly and timely manner, managing and analyzing customer concerns in order to satisfy customer needs, resolving each of their requests.
TELEPERFORMANCE
Lead a team to achieve the objectives required by an operation., Identify opportunities during agent calls to improve their development and achieve objectives., Follow up appropriately on the needs of agents, resolving all doubts and helping them with all situations they may have.
INTOUCH CX
Answer incoming calls in a friendly and timely manner., Respond to customer needs and provide personalized service., Resolve any issues customers may have regarding their Airbnb. Whether it's the place not meeting the necessary requirements or a misunderstanding with the host of the place.
Academic Bachelor
Resolved customer and community issues efficiently, often requiring personalized solutions
FOUND EVER
Answer incoming calls in a friendly and efficient manner., Provide information about the client's credits, process payments or change personal information., Explain to clients how they can apply for credit and how the application works.