Experienced in delivering high-quality customer support, technical assistance, and administrative services across retail and virtual environments.
Delivered exceptional support and personalized recommendations to customers.
Diagnosed and troubleshot technical issues, promoting suitable solutions.
Effectively communicated with customers and team members across channels.
Managed social media content and led outreach efforts in virtual assistant roles.
Alorica (Best Buy)
Delivering exceptional service and support to customers, Handling inquiries and concerns through phone calls, Providing product knowledge and tailored recommendations
Alorica (Metro by T-Mobile)
Delivering exceptional service and support to customers through phone calls, Addressing customer inquiries and concerns, Recommending personalized mobile plans and devices
MCSL, BRFSA and EZ Investor
Lead outreach, Administrative support, Customer service, Content creation, Social media management, Research projects
Asurion Colombia SAS
Diagnosing and troubleshooting technical issues, Promoting and selling services, Identifying customer needs and offering tailored solutions
Diplomat in Corporate Governance and Investment Management
Bachelor in International Business
Intensive English Course
Certificate of sixth grade
Bachelor in Science (Bilingual)
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Provided administrative assistance including research and coordination tasks.
