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Customer Service & Operations Specialist with 5+ years in E-commerce & Logistics
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Competencies
Provided excellent communication and service at Uber, ensuring customer satisfaction and effective issue resolution.
Led training initiatives for new employees at Amazon, supporting performance evaluation and team development.
Assessed employee performance independently at Amazon, delivering detailed feedback to improve team outcomes.
Managed workflow coverage and process coordination during employee absences, ensuring continuity and efficiency.
Displayed strong communication skills across roles, fostering clear directives and positive interactions.
Education
Languages
Summary
Experienced in customer service, team training, and performance assessment within e-commerce and logistics sectors. Proven ability to adapt and tackle new challenges, ensuring operational efficiency and high-quality service.
Key Achievements
- Led training and onboarding of new associates at Amazon, enhancing team performance and knowledge transfer.
- Assumed increased responsibilities at Amazon, including managing work performance and staff coverage during vacations.
- Developed communication and service skills at Uber, maintaining strong client relationships in a service-oriented role.
Experience
XDRiver
Bonne communication avec bon service client.
Adjoint au processus
Développer mon sens de gestion et de leadership, Assurer la couverture des vacances des chefs de secteur, Donner des directives en utilisant un jugement indépendant, Évaluer de manière indépendante tous les aspects de la performance au travail des associés et fournir une rétroaction rapide et...
Associé puis Ambassadeur
Travailler et rester performant dans des quarts de travail de 10h, Continuer d’atteindre ou de dépasser les objectifs de rendement du service, Former les nouveaux employés, donner des directives avec rigueur et bienveillance