Nefi Josue Sanchez
Administrative professional with 5+ years in energy and customer service
- Supported 120 solar installation projects in two years, contributing to business revenue growth.
- Managed CRM and customer data to improve operational efficiency and data accuracy.
- Led a team of 3-5 employees in building maintenance and construction tasks, ensuring quality and deadline adherence.
CRM Management
Intermediate
Utilized CRM tools to manage client information and streamline communication channels.
Bookkeeping
Intermediate
Prepared expense records and contractor payments, assisting in cost management.
Customer Service
Advanced
Handled client inquiries via phone and email, resolving issues efficiently and professionally.
Team Leadership
Intermediate
Supervised a team for building projects, managing tasks and ensuring team coordination.
Sales Analysis
Intermediate
Analyzed sales proposals to offer optimized solutions to clients.
Languages
English
Advanced
Spanish
Native
2019 - 2021
Administrative Assistant
Sunshine Energy
Assisted clients through phone calls and emails to resolve inquiries, Managed CRMs and confidential customer data, and kept it up to date, Supported Business Partners in the performance of solar system installations and completed 120 projects in two years, which represents the business revenue,...
2021 - 2023
Bilingual Contact Center Specialist
Intouch CX
Analyzed customers' data to solve business problems, Contributed to multiple teams in logistics tasks with 95% accuracy on solutions, Followed up on business exceptions and late penalties to ensure timely resolution, Assisted in outbound calls to ensure efficiency in the workflow
Building Maintenance and Construction Assistant
Carlos A Sanchez, Construcción en General
Provided ideas for projects and building maintenance, Managed a team of 3-5 employees to carry out a series of activities for specific clients
Brigham Young University
Bachelor of Science
Completed April-2025
Brigham Young University
Associate
Completed Dec-2024
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