Néstor - Supervisor with 3+ years in customer support and data analysis
Summary
Dedicated professional with over three years of supervisory experience, skilled in data analysis, project management, and technical support.
Video Resume
Key Achievements
- Implemented workforce management solutions for Kronos and CERIDIAN platforms
Skills
Managed teams, supervised personnel, and achieved performance KPIs at Skycom.
Used Power BI and Excel for monitoring, documenting, and analyzing data sets.
Applied PRINCE2 and PMI-PMBOK methodologies to develop, monitor, and control projects.
Proficient with Office 365, Power BI, and basic SQL and XML concepts for data visualization.
Fluent in English and Spanish, capable of high-level communication in diverse settings.
Languages
Experience
Supervisor - Procare Funding
Skycom
Supervision and personnel management, Data analysis, Skill development, Achieving KPIs
Quality Analyst
Skycom
Attention to detail, Monitoring and documentation roles, Managing Power BI and Microsoft 365 tools, Evaluating and performing roles for Medical liens and processing of Medical Records
Implementation Specialist
CONCENTRIX
WFM Specialist Consultant, Implementation of Ultimate Kronos Group and CERIDIAN – Labor Management
Technical Support Level 3
Concentrix
Quality Analyst, Internal Support
Technical Project Manager
University of El Salvador
Development of the project and baseline establishment, Using project management methodologies such as PRINCE2 and PMI-PMBOK, Monitoring and controlling roles over the project and its implementation
Sales Executive and Assistant Manager
Corporación LEMUS
Education
UNIVERSITY OF EL SALVADOR, SAN SALVADOR
Bachelor's Degree