Dedicated professional with extensive experience in appointment setting, customer service, and administrative roles across healthcare and financial sectors. Skilled in communication, data management, and client relations, committed to delivering quality support and operational efficiency.
Proven ability to handle inbound and outbound calls, ensuring customer satisfaction and issue resolution.
Skilled in data management, application review, and CRM updates, maintaining accuracy and efficiency.
Effective in client communication via phone and email, facilitating smooth interactions and follow-ups.
Capable of analyzing situations and providing solutions in fast-paced environments.
Call Center Docs
Sales representative roofing company.
OClinicals
Checking insurance and Hipaa. Inbound and outbound calls. Confirming and updating patients' demographics. Patients follow up.
Zero Processing Fees LLC
Reviewing business applications and necessary documents for submission and approval. Managing direct communication with clients via email and phone calls.
Advocate My Meds
Updating patients' demographics. Assisting with prescription refill. Doctor referral. Insurance and Hipaa knowledge.
Circadian Funding
Operating as data entry associate. Administrative tasks. Reviewing applications, bank statements. Running credit score for potential new clients. Submitting to portals and updating CRM.
Hi, my name is Nathan DeSouza. I have over eight years experience in customer service, sales, and administrative support, where I've actually managed calendars, scheduled appointments, handled client communication, and maintained organized records. I would consider myself someone who's detail-oriented, reliable, and very much comfortable using the different type of tools. I adapt really quickly to new systems.
Hi, my name is Nathan DeSouza. I have over eight years' experience in customer service, sales, and administrative support, where I've actually managed calendars, scheduled appointments, handled client communication, and maintained organized records. I would consider myself someone who's detail-oriented, reliable, and very much comfortable using the different type of tools. I adapt really quickly to new systems.
Hi, my name is Nathan D'Souza. I have over eight years experience in customer service, sales, and administrative support, where I've actually managed calendars, scheduled appointments, handled client communication, and maintained organized records. I would consider myself someone who's detail-oriented, reliable, and very much comfortable using the different type of tools. I adapt really quickly to new systems.
Hi, my name is Nathan DeSouza. I have over eight years experience in customer service, sales, and administrative support, where I've actually managed calendars, scheduled appointments, handled client communication, and maintained organized records. I would consider myself someone who's detail-oriented, reliable, and very much comfortable using the different type of tools. I adapt really quickly to new systems.
Well, to stay organized, I maintain accurate records. I use a combination of tools and methods. I rely on digital calendars like Google Calendar for scheduling and reminders. Also, task management tools like Trello or Asana to track tasks and deadlines. For record keeping, I use spreadsheets such as Microsoft Excel, Google Sheets to keep organized data and well, to maintain clear data. Accurately, I also work with the different CRM systems to maintain client information and to ensure that everything is updated in real time.
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Experienced in outbound sales calls, contributing to lead generation and client engagement.
Connect International
Cold calling (outbound and inbound).
ACCEDO Technologies
Soft sales.
Well, in my previous role, I did have a few situations where a customer was upset about maybe a scheduling error. I first listened carefully and I acknowledged their concern, make sure that they felt heard, and I reviewed the issue, took responsibility, while quickly offered a solution by rescheduling at more convenient time, and basically prioritizing the error made to ensure a pretty much accurate and a good service.
In my previous role, I managed tasks like scheduling appointments, client follow-ups, and updating records at the same time. To stay organized, I prioritized tasks by urgency, and I used calendars and task lists to keep everything on track. I also set reminders to keep clear communication with clients to avoid any conflicts at all.
Hi, my name is Nathan D'Souza. I have over eight years' experience in customer service, sales, and administrative support, where I've actually managed calendars, scheduled appointments, handled client communication, and maintained organized records. I would consider myself someone who is detail-oriented, reliable, and very much comfortable using the different types of tools. I adapt really quickly to new systems.
Hi, my name is Nathan DeSouza from Central America, Nicaragua. I have experience, over eight years experience in customer
Hi, my name is Nason. I have experience...
Hi, this is Nathan DeSouza. I have over eight years experience in customer service, sales, and administrative support, where I've managed calendars, scheduled appointments, handled communication while maintaining my records well organized. I'm very much detail-oriented, reliable, and I'm comfortable using the different type of tools. I would consider myself that someone, that I'm someone that adapts really quickly to new systems based on my background.
Hi, my name is Nathan D'Souza. I have experience in administrative support where I regularly handled data entry, managed client information, and maintained accurate records. I've developed strong attention to detail and the ability to work efficiently while ensuring accuracy. Even in the fast-paced environment, I'm also comfortable using the different systems and quickly adapt to any new tools that you have to offer.
