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Key Account Manager

Build and Maintain Strong Customer Relationships: Key Account Managers need to establish long-term, trust-based relationships with important clients through regular communication and interaction to maintain customer loyalty.. Understand Customer Needs: Deeply understand the client’s business, goals, and challenges, providing tailored solutions to ensure customer satisfaction.. Develop Personalized Strategies for Each Key Account: By analyzing the client's needs and future direction, design customized strategic plans to help clients achieve their long-term goals and drive the continuous growth of the company’s business.. Respond and Solve Customer Issues Promptly: When clients encounter problems, Key Account Managers must respond quickly, resolve concerns or issues, and prevent client churn.. Proactively Prevent Problems: Through effective communication and project management, identify potential risks and issues in advance, preventing customer dissatisfaction.. Share Information and Feedback: Regularly share customer feedback and market demands with the company to adjust products or services in a timely manner, enhancing market competitiveness.. Coordinate Resources: Key Account Managers need to collaborate with internal teams (sales, product, technical support, marketing, etc.) to ensure that the client's needs are fully met.

Sales Representative

Present, promote and sell products/services using solid arguments to existing and prospective customers. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. Establish, develop and maintain positive business and customer relationships. Reach out to customer leads through cold calling. Expedite the resolution of customer problems and complaints to maximize satisfaction. Achieve agreed upon sales targets and outcomes within schedule. Coordinate sales effort with team members and other departments. Analyze the territory/market’s potential, track sales and status reports. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keep abreast of best practices and promotional trends. Continuously improve through feedback.

Marketing Manager

Responsible for daily operations, market development and lead generation, introducing the business of the casino marketing department.. Handle customer and intermediary complaints and resolve issues. Evaluate the assessment, recommendation, selection, etc. of employees. Interview employees in different departments, e.g. marketing department, water bar, fleet, slots, hotel.. Investigate and analyze the services, environment and activities of other competitors.. Regularly formulate staff training plans to enhance employee service awareness and improve work efficiency.. Arrange employee schedules and arrange daily tasks for employees.. Carry out operating cost control according to the actual situation of the company.. Run temporary promotions to attract more customers.. Develop standard operating procedures for transportation, hotels, slots, marketing and bar counters to ensure operations comply with protocols.. Proposal comparison of ETG and slot machine purchases.. Plan travel packages for our VIP clients.

Assistant Manager - Keno Slot

Generate and deliver reports through data analysis. Provides analytical advice and guidance to help guide organizational decision makers. Collaborate with different teams and departments to provide expertise and insights. Coordinate machine areas and plan relocation or reconfiguration. Connect with slot agents. Based on available data, plan events to attract guests during the off-season.

Assistant Manager - Keno Slot

Welcomed arriving VIP guests and checked their names against the list. Able to maintain professional demeanor with celebrity guests to assure them a comfortable experience.. Cross selling VIP Casino Program. Planning on the Ad-Hoc Promotion. Observe Staff Performance and report on the metric. Private gaming Room, Hotel Room, limousine, Concert Ticket, Customer Fund Processing and Tournament Registration arrangement.. Recruitment CCF (Cash Cheque facility) for member who is eligible.

Assistant Manager - Keno Slot

Handling customer disputes and to problem solve promptly based on customers complaint with any slot machine on the gaming floor at any time. Ensures gaming slot machines are running efficiently at all times. Ensures safety and cleanliness of department at all times. Able to maintain professional demeanor with celebrity guests to assure them a comfortable experience.. Report machines down with the vendors daily. Observe Staff Performance and report on the metric.

Senior Guest Service Assistant - Casino Marketing

Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention. Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells. Cross selling Upcoming Show/Event. Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices. Preparing daily/Weekly/Monthly Report. Handling customer disputes and to problem solve promptly based on customers complaint.. Raise EA (external Advice).

General Gaming Marketing

Maintained and updated accurate recruitment database.. Cross selling Non-Negotiable Chip Program (ETG/Table Chip/Slot). Planning Ad Hoc Promotion for Domestic and international Market. (Example: Member Night/Natas Fair Singapore/Matas fair Malaysia/Show for Mass Market). Handling Show/event/Tournament for Mass Market. Preparing daily/Weekly/Month Report.

Maintained and updated accurate recruitment database.. Assisted members with queries about membership and renewals.. Prepared reports for organization leadership.. Conducted activities related to the association’s membership booth at annual meeting and other events.. Maintained master calendar activities and programs.. Identified and recruited new members.

Croupier

Cooperate with Games Supervisor to monitor and address any irregularities in play or transactions.. Verify fills and credits to the game and handle guest transactions for 'buy-in' and 'pay-offs'.. Provided Customer Service to exclusive customers. Handled Customer and employee complaints.

Sales Promoter

Sold products being promoted and kept record of sales.. Identified interested and qualified customers in order to provide them with additional information.. Suggested specific product purchases to meet customers' need.. Learned about competitor's products consumer' interest and concerns in order to answer questions and provide more complete information.. Recommended product or service improvement to employers.