Nicolas Santiago Amezquita Rodriguez
Logistics & Customer Service Specialist with experience in insurance and healthcare
- Assisted customers in selecting insurance policies tailored to their needs at Aurion
- Managed customer registration issues and ensured policy compliance at Optum
- Gained experience working with logistics and executive solutions for large companies
Customer Service
Intermedio
Handled customer concerns and provided personalized insurance advice.
Logistics Coordination
Intermedio
Managed delivery and pickup requests, prioritizing and resolving logistical challenges.
Effective Communication
Intermedio
Utilized communication skills to resolve customer issues and support sales activities.
Problem-Solving
Intermedio
Addressed customer and logistical challenges through effective problem-solving techniques.
Sales Skills
Intermedio
Leveraged sales techniques to assist customers in insurance policy selection.
Languages
English
C1
Spanish
C2
08/2023 - 12/2024
Sales Representative
Aurion
Helping customers find the best insurance policy tailored to their specific needs., Providing personalized service by carefully listening to customers' concerns and offering coverage options that aligned with their requirements.
11/2021 - 08/2023
Logistics and Customer Service Representative
Optum
Managing and resolving customer issues related to their registration and policy compliance., Ensuring a smooth experience for customers from the moment of registration to the validity of their coverage.
Universidad Jorge Tadeo Lozano
Industrial Engineering
Completed 12/2024
Please record a video speaking in English about your experience.
What experience do you have with dispatch software or similar tools? How have you used them to improve communication or efficiency?
Tell us about a challenge you faced while coordinating deliveries or pickups. How did you resolve it?
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?
Nicolas Amézquita
My name it’s Nicolas glad to know you nI’m excited to apply for the position