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Nicolas Oyoque Gonzalez

Mexico City, Mexico City, Mexico

Customer Service & Sales Professional with 10+ Years Experience

  • Accumulated over 8 years in customer service with diverse roles across multiple companies
  • Gained 2 years of sales experience, including cold calling and customer advice
  • Proficient in customer support, collections, technical assistance, and project management
Customer Service
Advanced
Provided assistance, support, and technical help to customers across various roles.
Communication
Expert
Demonstrated exceptional persuasion, quick learning, and multi-line phone operation skills.
Sales
Intermediate
Conducted cold calls, advised customers on services, and managed sales processes.
Technical Skills
Intermediate
Utilized Avaya software, Excel, and performed technical support in customer service contexts.
Collections & Credit Management
Intermediate
Handled credit card collections and worked extensively with predictive dialers.

Languages

Spanish
Native
English
C2
See Full Skillset on CazVid
junio 2023 - enero 2024
Customer Service Representative
Foundever Mexico
agosto 2022 - mayo 2023
Customer Service Representative
Qualfon Telemark
customer service and set up for repair
abril 2022 - junio 2022
Customer Service Representative
HELPWARE MEXICO
customer service and assist customer with tech support
julio 2021 - febrero 2022
account adviser and customer service
TATA CONSULTANCY SERVICES DE MÉXICO S.A. DE C.V
received payment and advised customer on best service for money
febrero 2020 - noviembre 2021
Sales Representative
Marketing Storm Leads
cold calls to homes that were hit with hail and storms
agosto 2018 - septiembre 2020
Customer Service Representative & collections Citibank
Wipro Technologies, S. A. de C. V
credit card collections, Extensive history with predictive dialer, Customer focused
marzo 2018 - septiembre 2018
Customer Service and Sales
Donato Guerra
abril 2016 - agosto 2017
Customer Service and Sales
PERIF.SUR MANUEL GOMEZ MORIN
mayo 2015 - agosto 2017
Customer Service Representative
ALORICA
Call center metrics decoding aptitude
febrero 1995 - junio 2014
Sales representative
Central architectural stone
project manager, Exceptional customer support
View Complete Work History
?
Reagan Sr high Houston
Bachillerato terminado
Completed Actualmente
See Education & Certifications

Virtual assistant

I'm applying for the virtual assistant position my name is Nicolas Oyoque Gonzalez I'm from Teocuitatlan de corona Jalisco Mexico I have 8 years customer service experience and 2 year's of sales experience

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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