Nicole - Sales and Customer Service Specialist with 5+ years in Hospitality & Retail

Applied customer relations skills to resolve issues, process inquiries, and enhance guest experiences across various roles.

Driven sales growth through customer engagement, product recommendations, and strategic upselling techniques.

Organized meetings, managed guest services, and coordinated event logistics in hotel and restaurant settings.

Maintained positive interactions with customers, colleagues, and management in fast-paced environments.

Performed inventory checks, product merchandising, and stock replenishment to support sales operations.

Passionate salesperson with experience in the surf industry, Proficient in resolving customer issues both in-person and over the phone, Skilled in event coordination, guest services, and inventory management, Experienced in appointment scheduling and telephone switchboard management, Guided teams in product merchandising and inventory management, Trained and mentored employees to maximise team performance, Planned and executed new strategies to increase sales

Captured and processed client information, entering data into online systems for wider company use, Collaborated effectively with customers and staff to maintain smooth-running company operations, Welcomed guests and clients in friendly, positive manner

Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty, Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication, Booked conference rooms and meeting spaces, coordinating supplies and catering for company events

Answered front of house phone to inform customers of wait times, take reservations and record to-go orders, Maintained table settings by removing courses, replacing utensils and refilling beverages promptly, Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties

Responding to customer inquiries and resolving issues promptly and effectively, Assisting customers with order placement, tracking, returns, and refunds, Providing product information, recommendations, and assistance with purchasing decisions, Upselling and cross-selling Amazon products and services to enhance customer experience and increase sales