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Nicolas Camilo Velandia Botero

Bogotá, Bogota D.C., Colombia

Customer Service Professional with 4+ years of client support and content creation

  • Supported university community through web articles and event coverage during internship at La Salle University.
  • Provided technical support and troubleshooting for premium technology brand, enhancing tech proficiency.
  • Managed customer inquiries and scheduled appointments, ensuring smooth communication in health insurance services.
Customer Service
Advanced
Handled customer inquiries, resolved cases, and provided support across healthcare and technology sectors.
Content Creation & Support
Intermediate
Developed web articles and provided event coverage, supporting university community engagement.
Technical Support
Intermediate
Offered bilingual technical assistance, guidance, and device troubleshooting for a technology brand.
Sales & Product Management
Intermediate
Managed in-store sales, customer service, and product handling during peak seasonal sales periods.
Digital Media Skills
Beginner
Proficient in Adobe Audition, Premiere, Photoshop, and Illustrator for multimedia content creation.

Languages

English
Proficient
See Full Skillset on CazVid
September 2025 - Present
Professional Internship
La Salle University
Creation of web articles and event coverage., Support for the university’s community managers.
March 2024 - September 2025
Customer Service Agent
Concentrix
Customer service and appointment scheduling support for U.S. medical insurance network., Case and incident resolution.
April 2022 - January 2024
Customer Service Agent
Teleperformance
Bilingual Level I technical support for premium technology brand., Case and incident resolution., Guidance and training in the use of technological devices.
December 2017
Seasonal Sales Associate
Nalsani S.A. (Totto)
In-store customer service., Product management and commission-based sales during peak season.
View Complete Work History
🎓
Minuto de Dios University
Bachelor’s Degree
🎓
Colegio Campestre Principado de Mónaco
High School Diploma
Completed November 2016
See Education & Certifications
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