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Nkosi Zungu

Durban, KwaZulu-Natal, South Africa

Receptionist with 5+ years of customer service and administrative expertise

  • Managed night cash-ups and coordinated accounts documentation at Blue Marlin Hotel.
  • Handled guest bookings and accommodation arrangements, ensuring smooth operations.
  • Provided diverse customer service and administrative support at multiple hospitality locations.
Microsoft Office Suite
Advanced
Utilized Word, Excel, and other MS Office tools for reports, documentation, and communication.
Customer Service
Intermediate
Engaged with guests and clients, addressing inquiries, handling complaints, and ensuring satisfaction.
Administrative Support
Intermediate
Performed filing, report management, and data organization to support hotel and resort operations.
Communication Skills
Intermediate
Handled incoming calls, provided clear information, and facilitated guest and staff communication.
See Full Skillset on CazVid
2023
Receptionist
Blue Marlin Hotel
Processing cash-ups during the night shifts., Filing the accounts department dockets., Answering and directing incoming calls., Handling monthly reports for the Reserve Manager., Cashier at the reserve’s curio shop., Making bookings and accommodation arrangements for guests.
2022
Reception and Housekeeping
Ezemvelo Oribi Gorge Nature Reserve
View Complete Work History
🎓
Durban University of Technology
Higher Cert. Office Administration
Completed 2023
🎓
Rosebank College
Diploma in Tourism Management
See Education & Certifications
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