Nohora - Accounts Receivable Analyst with Customer Service & Legal Support Experience

Effectively communicates with customers and stakeholders, resolving inquiries and fostering strong relationships.

Handles payments, short and overpayments, and related inquiries within logistics and financial systems.

Assists prosecutors by preparing judicial documents, classifying proceedings, and ensuring compliance with procedures.

Proficient in using F2, Safer systems, and other platforms to obtain payment information and process transactions.

Supports team members and coordinates administrative tasks to ensure seamless operations.

Resolve telephone inquiries about broker ́s approvals for carriers, providing quality service and consulting on factorhawk, F2 and Safer systems., Listen attentively to caller needs to ensure a positive customer experience., Resolve inquiries about paperwork and solve issues through emails., Contact brokers to inquire about payment statuses and request customer approvals for carrier ́s payments., Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds., Guide the support team to provide assistance to the main office, completing tasks and covering accounts since the reps are out., Find payments through the F2 system and applying it in the open loads., Resolve shortpayments and overpayments with the broker in order to be apply correctly in our system., Provide excellent customer service trying to resolve the issues our carriers have, promoting the confidence and building excellent and durable relationships with them.

Dynamic customer service professional experienced in both call-center and logistics operation with brokers and carriers., Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer., Build and maintain enduring customer relationships., Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion., Memorized the company’s product offerings and communicated product benefits to provide excellent service., Recommended solutions within customer budgets and proactively followed up with all leads., Register travel agents with our suppliers and also provide guidance about the type of services they offer., Inquire with suppliers about the payment status of our travel agent commissions., Guide agents through the back office and explain about all the courses they have access to improve their business.

Supported prosecutors in carrying out criminal proceedings in cases were assigned to promote investigations in accordance with the procedures established in current regulations., Supported the development and monitoring of investigations carried out by the Prosecutors in accordance with the procedures established in the current regulations., Classified and coordinated the proceedings according to the type of crime, following the procedures established in current regulations., Prepared and projected the necessary documents specific to the function judicial and that were required for the investigations assigned to the dispatches, in accordance with the guidelines and procedures established., Collaborated with the Prosecutors in the documentary processing of the proceedings judicial and administrative and other requirements that reached the offices., Applied the guidelines and guidelines of the Comprehensive Management System of the Attorney General's Office.