Risk Investigator with a focus on transaction security | CazVid

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Norman Daniel Pérez

Managua, Managua Department, Nicaragua

Risk Investigator with 3+ years of experience in financial security

  • Reviewed and monitored customer transactions to identify fraud and AML activities.
  • Collaborated with teams to improve operational processes and ensure regulatory compliance.
  • Managing customer interactions for KYC verification and risk mitigation.
Fraud Detection & AML Compliance
Advanced
Reviewed and analyzed transactions to identify suspicious activities and ensure AML compliance.
Customer Verification & KYC
Intermediate
Verified customer identities through communication and document verification processes.
Communication & Customer Service
Intermediate
Provided support via inbound and outbound calls, handling escalations and customer inquiries.
Operational Documentation & Coordination
Intermediate
Documented interactions and coordinated with various teams to improve operational workflows.
Technical Skills (Microsoft Office)
Intermediate
Utilized Word, PowerPoint, and Excel to manage data, reports, and documentation.

Languages

Spanish
Native
English
Intermediate C1
See Full Skillset on CazVid
September/04th/2023 - March/27th/2025
Risk Investigator
Remitly S.A.
Reviewed customer transactions and related information to gain insights while ensuring respect for customer identities., Monitored transactions to detect fraudulent activities, including account takeover, friendly fraud, and identity theft., Identified suspicious behaviors and unusual patterns...
April/20th/2023 - August/27th/2023
Appointment Setter Representative
OClinicals
Assisted with appointment scheduling during inbound and outbound calls., Recorded all interactions and update relevant information using the organization’s tools and platforms, including details such as phone numbers, addresses, emails, primary care physicians, providers, pharmacies, medical...
March/03th/2021 - April/03th/2023
Safety and ADT agent
IBEX GLOBAL SOLUTIONS
September/15th/2020 - February/19th/2021
Appointment Setter representative
Soluciones Aguilar
Scheduled appointments from leads through inbound and outbound calls and SMS., Updated patient information, including general details (phone number, address, email, etc.), primary care physician, provider, pharmacy, medical insurance, medications, and health conditions., Coordinated with primary...
View Complete Work History
🎓
National Polytechnic University (UNP)
Marketing Degree
Completed 2026 Expected graduation
🎓
Latin American College of the Nicaraguan Army Commander Hugo Rafael Chávez Frías
Bachelor of Science and Letters
Completed 2017
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
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