Nuria Ramirez

Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position., Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings., Remained calm and professional in stressful circumstances and effectively diffused tense situations., Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth., Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.

Resolved complex problems by working with other departments to provide solutions that meet customer needs., Provided excellent customer service to resolve customer complaints in a timely manner., Adjusted bills and refunded money to resolve customers' service or billing complaints.