Nuria Simmons Casanova
Customer Service Specialist with Diverse Industry Experience
- Provided multi-channel customer support across retail and telecommunications sectors.
- Handled night shift operations in a high-volume call center environment.
- Demonstrated adaptability through roles in various customer-facing positions.
Customer Service
Intermediate
Delivered support and assistance to customers in retail and telecom sectors.
Communication Skills
Intermediate
Effectively communicated with customers to resolve inquiries and issues.
Call Center Operations
Intermediate
Managed calls during night shifts in a fast-paced environment.
Adaptability
Intermediate
Handled roles across different companies and service contexts.
Languages
Spanish
English
2007 - 2009
customer service
Cabanas Palmer
2009 - 2013
call center customer service (night shift)
Comcast
2014 - 2015
customer service
Aegis GameStop
2019 - 2024
Employment
Escuela Mixta de Cahuita
Diploma
Colegio Técnico Profesional de Talamanca
Bachillerato
UNA
Asistente de Atención Integral
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