Onnyher
Customer Service Associate with experience in CRM and communication tools
- Gained proficiency in customer support platforms like Zendesk and Freshdesk
- Developed expertise in using a variety of communication and collaboration tools
- Demonstrated understanding of project management software and CRM systems
Customer Support
Intermediate
Handled customer inquiries and issues through support platforms, ensuring timely resolution.
CRM Systems
Intermediate
Utilized CRM tools such as Salesforce and Pipedrive to manage customer data and interactions.
Communication Tools
Intermediate
Proficient with online communication platforms like Zoom and Slack for team collaboration.
Office Productivity
Advanced
Experienced in Microsoft Office Suite and Google Workspace for documentation and presentations.
Social Media Platforms
Beginner
Basic understanding of managing and utilizing social media channels like Facebook, Twitter, and LinkedIn.
Languages
Spanish
Native
English
Advantage
20 24 - 2024
Customer Service
IQOR
Escuela Normal Superior de Uraba
Bachillerato superior
Completed 2021
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