Oscar avatar

Oscar - Administrative professional with 5+ years in office management and customer support

San Pedro Sula, Cortés Department, Hondurasen
Streamlined scheduling and record-keeping processes at Modsquad, improving efficiency.
Successfully handled multi-channel customer support and complaint resolution at Alorica.
Published on CazVid

Summary

Experienced in office management, customer service, and team collaboration, with a proven track record of streamlining operations and enhancing client satisfaction.

Key Achievements

Skills

Office Administration & OrganizationAdvanced

Managed daily administrative tasks, including record management and logistics, ensuring office efficiency.

Customer Service ExcellenceExpert

Provided high-quality support via phone, email, and in-person, resolving issues and maintaining satisfaction.

Schedule & Calendar ManagementAdvanced

Handled appointment scheduling and calendar organization to optimize team workflows.

Communication & CorrespondenceIntermediate

Answered inquiries, directed calls, and managed correspondence effectively in a business environment.

Data Entry & Record KeepingIntermediate

Maintained electronic and physical filing systems to ensure data accuracy and easy retrieval.

Languages

English(Fluent)Spanish(Fluent)

Experience

Administrative Assistance

Modsquad

2019 - 2024

Managed daily administrative tasks, including scheduling appointments, maintaining records, and handling correspondence., Organized meetings and events, ensuring all materials and logistics were prepared in advance., Monitored office supplies inventory and placed orders to ensure operational...

Receptionist/Administrative Assistant

Modsquad

2019 - 2021

Answered and directed phone calls, emails, and inquiries, providing accurate information., Scheduled appointments and maintained the office calendar to streamline operations., Handled incoming and outgoing mail, ensuring timely distribution and delivery.

Marketing Manager & Specialist

Alorica

2014 - 2019

Delivered exceptional customer support via phone, email, and in-person interactions., Resolved customer complaints and concerns efficiently, ensuring high satisfaction rates., Assisted customers with product information, orders, and service-related inquiries., Collaborated with team members to meet...

Education

UNIVERSIDAD TECNOLOGICA DE HONDURAS

Bachelor of Law

Completed 2016
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