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Oscar Eduardo Marroquin's avatar

Oscar Eduardo Marroquin

Guatemala City, Guatemala, Guatemala

Customer Service Supervisor with 8+ years in Team Leadership & Client Relations

  • Supervised customer service teams at Alorica, enhancing client satisfaction through complaint resolution and team development.
  • Handled high-volume inquiries during peak periods, reducing wait times and improving customer experience.
  • Provided leadership and supervision at Nacional SA, ensuring accurate completion of operational tasks and fostering a positive work environment.
Customer Service
Advanced
Applied customer service skills to address escalations and ensure positive interactions.
Leadership
Advanced
Led and developed teams to promote operational excellence and team cohesion.
Time Management
Intermediate
Managed multiple responsibilities to optimize team performance and customer satisfaction.
People Development
Intermediate
Focused on developing team members' skills to improve service quality.

Languages

English
Intermediate
May 2015 - Jun 2024
Customer Service Supervisor
Alorica
Addressed escalated customer complaints and implement solutions to restore satisfaction., Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction., Worked on the development of each team member to promote excellent customer service., Verified that each interaction was a great experience for both the customer and the representative.
Jan 2014 - May 2015
Area Supervisor
Nacional SA
Ensured all jobs were completed correctly and accurately., Provided appropriate supervision, including leadership, safety responsibility, teamwork, operational discipline, positive work environment, and performance management.
🎓
Brigham Young University
NO DEGREE
Completed Dec. 2025
🎓
Funval
Apr 2015
🎓
College Mixto Santa Ana
HIGH SCHOOL DIPLOMA
Completed Nov 2008
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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