Oswell es un ingeniero industrial con sólida trayectoria en capacitación, atención al cliente y gestión operativa. Destaca por su capacidad analítica, habilidades bilingües y dominio de sistemas ERP, aportando eficiencia y calidad en cada rol.
Amplia experiencia en resolución de consultas, manejo de quejas y promoción de productos en entornos de alta demanda.
Capacitado en procesos de mejora continua, asegurando cumplimiento de estándares y optimización de procedimientos.
Competente en SAP y otras plataformas para verificar datos, ordenar información y apoyar procesos internos.
Hábil en comunicación en español e inglés, facilitando la interacción con clientes internacionales y equipos diversos.
ATL
Provided training and guidance to employees, ensuring clear understanding of procedures and quality standards. Assisted in resolving operational and process-related issues, using structured problem-solving approaches. Maintained accurate documentation and system records to ensure compliance and traceability. Collaborated with supervisors and cross-functional teams to improve operational performance. Supported internal stakeholders by explaining processes and ensuring smooth workflow execution
Juan Santamaría International Airport
Provided customer service and promoted products to national and international clients, achieving service and sales targets.. Managed and resolved customer inquiries, complaints, and service requests.. Worked under performance targets and service standards.. Processed transactions and supported inventory control activities.. Maintained high levels of customer satisfaction in fast-paced environments.. Guided customers through product selection and usage, ensuring clear understanding and satisfaction.. Resolved customer complaints and service issues in real time, maintaining a positive experience.
Smith & Nephew S.A.
Used SAP/ERP systems to verify orders, batch data, and documentation accuracy.. Ensured compliance with quality management system requirements in a regulated medical environment.. Coordinated with internal teams to ensure timely shipment processing.. Maintained accurate system updates and documentation control.. Ability to handle packages, lift and move materials following safety procedures.
Industrial Engineering
High School Diploma
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Capacidad analítica para identificar causas raíz y aplicar soluciones efectivas en entornos operativos y de atención.
Estudios de Mercado S.A.
Handled high-volume inbound and outbound customer calls, assisting clients with inquiries, troubleshooting issues, and providing clear guidance on services.. Collected and validated customer information while maintaining accurate records in internal systems.. Achieved performance metrics related to call handling time, quality, and customer satisfaction.
