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Palesa

Video resume

Video resume
The individual demonstrated strong customer service skills by handling a difficult situation with a customer who wanted to exchange an item without a receipt. They remained calm and resolved the issue by verifying the purchase through another store.

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Competencies

Communication SkillsIntermediate

Effective communicator with the ability to convey ideas clearly and foster collaboration.

AdaptabilityIntermediate

Capable of adjusting to new environments and challenges to ensure continuous growth.

Problem SolvingBeginner

Basic ability to identify issues and develop practical solutions.

TeamworkIntermediate

Skilled in working collaboratively within diverse teams to achieve common goals.

Summary

Motivated individual eager to develop skills and contribute effectively within professional environments. Adaptable and committed to continuous learning.

Skills

Communication SkillsAdaptabilityProblem SolvingTeamwork

Video Transcript

Video Transcript 1

In our store, we don't do exchange or return without a slip. There was this time a customer came. She wanted to do a exchange. I told her we're not doing exchange without a slip or without a slip. She started on me, but I kept calm. I asked her where did he buy this item. He told me I called that store, asked them to search the receipt on the system, and they did that and sent it to me. I did the exchange for the customer, but he was salty, salty. She was angry, but at the end, she said thank you.

Sales Advisor

Hello, I'm working as a sales advisor. I'm working at the tills. I'm working most of the time, I'm working at the tills, but I can multitask. I can be at the tills and go to the floor and help customers, help them to find the item they want. I can multitask. I can advise them. I know my job.

Published on CazVid - Jun 2, 2026
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