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Patricia
Contacto
Competencias
Experiencia demostrada en Project Coordination.
Experiencia demostrada en Operations Support.
Experiencia demostrada en Data Entry.
Experiencia demostrada en Invoicing.
Experiencia demostrada en Vendor Communication.
Educacion
Idiomas
Resumen
Perfil profesional
Experiencia
Customer Support Executive
Manage high-volume inquiries while maintaining SLA and KPI compliance to support daily service needs.. Investigate reporting discrepancies and conduct root cause analysis to resolve complex service requests.. Draft structured documentation and professional correspondence, improving dispute effectiveness by 30%.. Monitor internal platforms to redirect inquiries and coordinate with vendors to track pending orders and pricing.
Virtual Assistant
Supported administrative workflows and project coordination in a fast-paced remote environment.. Maintained structured data entry and organized digital records using Google Workspace and Excel for invoicing accuracy.. Assisted with internal reporting and workflow tracking to improve operational efficiency and response consistency.
Virtual Assistant
Provide operational support for digital projects and manage inbound communication from international partners.. Assist with documentation creation and internal knowledge organization using Notion and database tools.. Gather and prepare data for weekly performance reports and follow up with customers to ensure service satisfaction.