PR
Contact Now

Patricia Ramos

Montevideo, Montevideo Department, Uruguay

Customer Service & Operations Support with 5+ years in BPO and Education

  • Supervised and trained staff as Operations Support Associate II, enhancing team capabilities.
  • Conducted sales quality control, policy analysis, and performance reporting using Microsoft Office tools.
  • Implemented full English language instruction as a Teacher at Instituto Británico de Rivera, improving student proficiency.
Customer Service
Advanced
Provided frontline customer support and managed client interactions in a high-volume BPO environment.
Quality Control & Performance Analysis
Intermediate
Monitored sales quality, analyzed policies, and prepared performance reports to drive process improvements.
Training & Staff Development
Intermediate
Conducted training sessions and skill development programs for team members in a supervisory role.
English Language Instruction
Advanced
Taught oral and written English at Instituto Británico de Rivera, focusing on comprehensive language skills.

Languages

Inglés
Certificate in Advanced English (CAE)
Portugués
Nativo
See Full Skillset on CazVid
2024 - 2025
Operations Support Associate II (Coach/Supervisor)
Alorica
Asistencia de entrenamiento y desarrollo de habilidades del personal., Control de calidad de ventas, análisis de implementación de políticas, evaluación y reportes de rendimiento con manejo del paquete Office.
2023
Agente de atención al cliente
Alorica
2018
Docente de Inglés
Instituto Británico de Rivera
Trabajos con implementación total del inglés oral y escrito.
View Complete Work History
🎓
Universidade Federal do Pampa (UNIPAMPA)
Licenciada en Relaciones Internacionales
Completed 2022
See Education & Certifications
✨

Personality Is Everything!

Video introductions create real connections. Show passion, explain motivation, and let the authentic personality shine through – it's what makes profiles unforgettable.

Go to CazVid
🎯

Perfect Matches Await

Complete profiles unlock amazing connections with similar professionals and perfect job opportunities

💼

Dream Jobs Loading

Rich profiles get personalized job matches that align with skills, experience, and career goals

Go to CazVid

Share Patricia Ramos's Profile