Dedicated professional with over 7 years in customer service, financial analysis, and treasury operations. Adept at streamlining processes, supporting ERP systems, and delivering bilingual support to enhance organizational efficiency.
Skilled in handling diverse customer inquiries, providing bilingual support, and ensuring customer satisfaction.
Experienced in preparing financial reports, monitoring budgets, and analyzing financial performance.
Proficient in using ERP systems like CONCAR and SPRING for financial and operational management.
Capable of controlling revenue flow, generating payment codes, and monitoring delinquent accounts.
Staff Boom Perú
Take in First Notice of Loss., Assist adjusters with Spanish interpretations., Outbound calls and back office support., Request electronic signatures and upload them to claim files., Assist with training new representatives.
Teleperformance Perú
Answer and document customer service calls., Provide information to members and assist in scheduling appointments and transportation., Search and assign Primary Care Physicians., Assist member with extra help when their plans don’t cover them completely.
Ibañez Financial Group
Review and manage corrections to mortgage applications from U.S. customers, Collect, organize, and verify documents requested from customers, lenders, credit officers and third parties., Coordinate home appraisals, educate the client about loan amounts and schedule the date and time for the signing of the mortgage.
Promotora Los Olivos SAC
Bachelor’s
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Fluent in Spanish and English, with expertise in interpreting and facilitating effective communication.
Perform the control and monitoring of revenue by collection., Generate reports for analysis and monitoring of delinquent customers., Generate massive payment codes for tuition, pensions, and discount campaigns., Support in the reconciliation and validation of income.
Activos Mineros S.A.C.
Prepare financial reports and monitor budget execution., Process payments to suppliers through internet banking., Perform bank reconciliations and analyze monthly financial performance., Meet requirements and requests from external auditors.
Activos Mineros S.A.C.
Support in the process of payment to suppliers according to source of financing., Support in the process of implementation in the ERP system, registration, monitoring of operations, analysis and validation of information., Support in the preparation of financial and budgetary reports., Digitize, sort and archive the documents generated in the areas of Treasury and Budget.
