This is my profileContact via CazVidPaula
Customer Service Agent with diverse experience across e-commerce, social media, and education
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Experience in handling customer inquiries and support across multiple platforms and industries.
Technical SupportIntermediate
Assisted users with technical issues related to educational and delivery apps.
Social Media AdvertisingIntermediate
Responded to advertising-related queries for Facebook and Instagram campaigns.
Volunteer CoordinationBeginner
Participated in volunteer activities with AIESEC, supporting organizational goals.
Communication SkillsAdvanced
Effectively communicated with clients and stakeholders across different platforms.
Education
Film and Television
Uniagustiniana
Completed In progress 7th semester
Basic level of Colombian Sign Language
Grupo ENSEÑA SAS
English course
Colombo Americano
Completed 2021
Introduction to film production design
Australian Film Television and Radio School
2020
Bachiller
Colegio Santa Luisa
2020
Summary
Motivated customer service professional experienced across education, social media advertising, e-commerce, and volunteering, with a strong focus on client satisfaction.
Key Achievements
- Provided technical support to college students at Anthology - Blackboard.
- Handled advertising inquiries for Facebook and Instagram at Atento - Facebook Advertising Program.
- Managed customer interactions for Walmart's Spark Delivery app and eBay's Managed Payments program.
Experience
Technical service agent for collage students.
Anthology - Blackboard
June 2023 - November 2023
Customer service agent for handling advertising on Facebook and Instagram pages.
Atento - Facebook Advertising Program
November 2022 - January 2023
Customer service agent for Walmart's Spark Delivery app.
24/7 intouch
March 2022 - November 2022
Customer Service Agent for the Managed Payments program at eBay.
Teleperformance
August 2021 - January 2022
Volunteering for the Aiesec committee at Universidad de los Andes.
AIESEC
September 2023 - April 2024
Customer service agent for buyers and distributors.
Unicity
December 2023 - April 2024
Customer service agent for Airbnb users.
Intouchcx
May 2024 - Sep 2024
Skills
Customer ServiceTechnical SupportSocial Media AdvertisingVolunteer CoordinationCommunication Skills
Published on CazVid - Jul 3, 2025