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Paula Andrea Rosales Peralta

Guatemala City, Guatemala, Guatemala

Customer Service & Quality Assurance Specialist with diverse experience

  • Handled test plans and testing procedures as Quality Assurance Analyst at Proindpesa.
  • Gained multi-industry experience across customer service roles in hospitality, finance, and airline sectors.
  • Developed communication skills through elementary teaching and acting roles, enhancing client interactions.
Customer Service
Intermediate
Provided support and assistance in various customer-facing roles across multiple industries.
Quality Assurance
Intermediate
Designed test plans and conducted testing to ensure quality standards at Proindpesa.
Communication Skills
Advanced
Enhanced through experience as an elementary teacher and children's actress, facilitating effective interactions.
Data Collection & Analysis
Beginner
Collected and managed customer information at Rayosun U.S.A., supporting data-driven decisions.
See Full Skillset on CazVid
2022 - actual date
Customer service agent
Senior Star
November 2020 - 2022
Customer service agent
Royal Caribbean
2019
Quality Assurance and Analyst
Proindpesa
in charge of test plans and testing
2018
Data and customer´s info collector
Rayosun U.S.A.
February 2016 - April 2017
Customer service agent
Allied
2015
Elementary English teacher
Kids Academy School
January 2014 - October 2014
Children's actress
Fifth Column
View Complete Work History
🎓
Next U
Diploma
🎓
The optimun profesional
Diploma
🎓
PCS International
Diploma
🎓
Liceo Monterroso
Diploma
🎓
Liceo Secretarial Bilingüe
Diploma
See Education & Certifications
✨

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