Peter - Outbound Digital Sales Agent

Demonstrated experience with Excellent customer service skills.

Demonstrated experience with Proficient in Microsoft Office.

Demonstrated experience with Proficient in Google Tools.

Demonstrated experience with Proficient in CRM.

Demonstrated experience with Inbound/Outbound Calls.

Highlighted product features and benefits in line with customer needs, securing high-value sales.. Regular follow-ups with prospective customers, leading to increased conversion rates.. Handled high-volume telesales enquiries within call-time targets.

Answering queries and concerns about the company’s products or services. Processing Claims, orders and transactions.. Resolving issues and handling customer complaints.

Delivered inbound and outbound phone support using CRM platforms Sales Central and ClickPoint.. Provided live chat support to vendors and technicians on work order tickets via Customer Service Center.. Ran outbound call campaigns via Amazon Connect, meeting strict call-time and conversion targets.. Resolved customer complaints, processed transactions, and documented interactions for service continuity.. Customized sales pitches to customer needs, driving measurable increases in conversion rates.. Supported US clients across Eastern, Central, Mountain, and Pacific time zones, mainly Central.

Verified physical stock against digital ledger records to identify inventory variances.. Compiled accurate inventory difference reports to protect organizational revenue.

Recruited, verified, and onboarded new mobile money agents into the corporate network.. Trained new agents and provided daily supervision to optimize team performance.. Managed transaction support, e-cash float distribution, and partner bank linkage projects.. Supervised National Reregistration exercise across the Tema region for compliance.. Consistently met 100% of assigned sales KPIs from July 2020 through late 2022.

Deployed market entry campaigns to introduce new products across regional vendor networks.. Captured customer pain points and mapped solutions to improve feedback consistency.

Communicated safety guidance clearly to diverse public audiences across terminals, schools, and churches.. Documented compliance records with strong attention to detail during regulatory signage audits.

Resolved overdue account issues by proactively negotiating repayment plans directly with clients.. Maintained accurate account records and processed customer updates via email correspondence.