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Steve Petit Frère

Santiago de los Caballeros, Santiago Province, Dominican Republic

Customer Service & Tech Support Specialist with 3+ years in Retail & Payments

  • Provided technical support to merchants at Clover, troubleshooting POS system issues and enhancing user experience.
  • Assisted clients in product selection and refund processes, demonstrating strong customer assistance skills.
  • Gained experience in sales, client support, and troubleshooting across diverse customer interactions in a retail environment.
Customer Service
Advanced
Applied customer service skills to assist clients in product choices, refunds, and troubleshooting POS systems, ensuring customer satisfaction.
Technical Support
Intermediate
Troubleshot and resolved issues related to point of sale systems for merchants, improving system functionality and user experience.
Sales Assistance
Intermediate
Helped customers choose products and managed delivery and refund processes, facilitating sales conversions.
Problem Solving
Intermediate
Addressed technical and customer service challenges effectively, ensuring seamless support for clients.
Communication Skills
Advanced
Maintained clear, positive communication with clients and team members, ensuring effective support and engagement.

Languages

French
Basic
English
Fluent
Creole
Native
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College le reformature Delmas 19
HIGH SCHOOL DIPLOMA
Completed 2020
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Sales Agent

Steve Mike is a sales agent with experience in customer assistance and product selection, currently working as a tech support agent at Clover, where he helps merchants troubleshoot issues related to point of sale systems.

Sales Agent

Steve Mike is a sales agent with experience in customer assistance and tech support, specializing in helping clients with product selection and troubleshooting point of sale systems.

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