Phebe

Demonstrated experience with Financial Accounting.

Demonstrated experience with Payroll Management.

Demonstrated experience with Documentation.

Demonstrated experience with Regulatory Compliance.

Demonstrated experience with Microsoft Excel.

Manage financial records, support the preparation of budgets and financial reports, monitor cash flow, and maintain organized documentation.. Managed accounts payable/receivable, payroll, and daily cash transactions related to varied transport operations, and reconciled bank statements to ensure financial accuracy.. Handled various administrative tasks including fleet documentation, insurance records, regulatory compliance, and scheduling, resulting in efficient daily operations.. Processed payments for fuel, repairs, and other operational expenses, assisted with periodic audits, and ensured all records of contracts, transport logs, delivery notes, and vendor agreements were organized.

Managed sales invoices, income, receipts and payments, processed payroll, calculated staff wages, managed employee expense claims, submitted tax returns for self-employed workers, and ensured company accounts were accurate.. Prepared financial statements and reports that detailed income, expenditures, and transaction histories, and oversaw financial accounts including budgets and cash flow management, providing management with accurate visibility.. Reviewed operational costs with the team and implemented cost saving measures that improved financial efficiency.

Delivered compelling presentations to prospective clients, onboarded new clients, expanding the company’s customer base and market reach and negotiated contracts with prospective clients to achieve a mutually beneficial agreement.. Collaborated with the marketing team to support the execution of monthly and annual strategic targets, including supporting with pricing schedules, quotes, promotions and negotiations that aligned with company goals.. Provided client support and technical assistance which ensured customers gained maximum value from products and services and maintained high satisfaction.. Managed new and existing accounts, and secured repeat business through structured daily planning and targeted client visits and prepared accurate reports to track sales activity and results.

Prospected for and signed up about 60 new clients by developing strategic personal marketing techniques to market company’s products to both existing and prospective customers while ensuring customer satisfaction.. Liaised between customers and the company, ensuring the prompt assistance and resolution of customer service complaints.. Appraised credit application in assigned portfolio and recommended appropriate actions to the credit team.

Generated sales lead through Tele-selling and forwarded the leads to Relationship Managers for successful closure.. Assisted with swift resolution of customer complaints and requests, building and maintaining trust with customers, and pre-vetted application forms which ensured all KYC requirements were fully complied with.. Provided special assistance with the recruitment of companies unto the scheme book by preparing recruitment sheets and getting them approved by all stakeholders.

Organized and managed email inboxes for multiple clients, reducing missed communications by 30% and improving response time by 40%.. Handled customer inquiries and messages, improving client response rate to under 12 hours and boosting customer satisfaction by 20%.. Maintained spreadsheets and databases for tasks, tracking, and finances, improving workflow efficiency by 30%.. Coordinated multiple projects simultaneously, ensuring 100% of deadlines were met and increasing team productivity by 25%.. Created reports, presentations, and proposals that saved clients 5–10 hours per week on admin work, boosting overall productivity by 20%.

Provided top-tier customer service by responding to inquiries, managing client communications, and maintaining a professional and efficient workflow via Google Workspace.. Supported high-level meetings, prepared agendas, notes, and follow-up tasks, while ensuring clear communication through CRM platforms.. Tracked and managed projects using Asana or Trello, ensuring deadlines were met and tasks were efficiently delegated across team members.. Coordinated cross-functional team meetings, ensuring smooth collaboration between stakeholders.