Philip - Client & Sales Support Specialist at Senrab Consultech

Skilled in building strong client relationships and providing exceptional support to enhance customer satisfaction.

Proficient in managing and optimizing CRM systems to ensure data integrity and improve client engagement.

Capable of delivering clear, professional communication and engaging presentations to diverse audiences.

Highly accurate in data entry tasks, maintaining reliable databases and supporting decision-making processes.

Managed and updated CRM database, improving accuracy of sales records and client information tracking.. Coordinated client communication and follow-ups, contributing to improved response time and customer engagement.. Assisted in converting leads by scheduling meetings, preparing documents, and supporting sales presentations.. Guided new clients through onboarding and account setup, ensuring a smooth experience.. Resolved inquiries and complaints professionally, enhancing customer satisfaction and retention.. Prepared weekly reports and insights to support the sales team’s planning and decision-making.. Collaborated across departments to streamline workflows and improve service delivery.. Designed branded documents and proposals using Microsoft Office and Canva to support business development.. Maintained proper filing and document control to ensure traceability of client communications and contracts.. Demonstrated strong customer-first service approach and professionalism in all interactions.

Manage and optimize the CRM system to maintain accurate client information.. Provide first-line support for HRMS-related client issues, ensuring timely resolution and customer satisfaction.. Support HRMS project implementations, including onboarding, testing, user support, and deployment activities.. Coordinate client communications and collaborate with internal teams to ensure successful project delivery.