July 2024 - October 2025
INSURANCE/ANNUITIES PROCESS TRAINER LEAD | SENIOR ANALYST
Accenture
Developed and implemented training programs to enhance employee skills and knowledge across various departments., Led and facilitated in-person and virtual training sessions on leadership development, team building, communication skills, and other essential competencies., Assessed employee training...
July 2023 - July 2024
INSURANCE/ANNUITIES PROCESS TRAINER | ANALYST
Accenture
Designed, developed, and delivered comprehensive training programs to new and existing employees in the insurance sector., Created and updated training materials and manuals tailored to various insurance and annuity products and services., Conducted in-person and virtual training sessions on...
February 2023 - July 2023
INSURANCE/ANNUITIES CUSTOMER SERVICE | ANALYST
Accenture
Managed and troubleshoot complex customer service issues involving cross-functional partners using advanced technical skills., Problem-solved effectively to deliver impactful solutions and took ownership of customer issues, providing follow-up and escalation when necessary., Guided insured and...
February 2022 - February 2023
INSURANCE/ANNUITIES CUSTOMER SERVICE | RESOLUTION SPECIALIST
Accenture
Engaged with customers to understand needs, resolve issues, and answer product questions., Resolved escalated issues and prevented account losses by correcting discrepancies., Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support., Provided...
January 2021 - March 2022
CUSTOMER SERVICE | ASSOCIATE
Accenture
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints., Met and exceeded productivity targets by providing top-notch customer service., Addressed inquiries, resolved customer issues, and managed customer relations., Relayed customer feedback to...