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Competencies
Demonstrated experience with Customer Experience.
Demonstrated experience with Active Listening.
Education
Summary
Professional profile
Experience
Inside Sales Specialist
Managed inbound leads and qualified prospective customers by identifying their needs, answering inquiries, and guiding them toward suitable services.. Converted qualified leads into booked appointments through consultative selling, persuasive communication, and effective follow-up.. Built and maintained strong customer relationships by addressing questions, handling objections, resolving concerns, and providing timely support.. Coordinated customer appointments and service requirements with internal teams to ensure a smooth and efficient customer experience.. Maintained accurate CRM records, tracked leads and follow-ups, and managed the sales pipeline to support conversion, retention, and achievement of sales targets.
Virtual Assistant (Customer & Real Estate Support)
Handled inbound and outbound calls with prospective homeowners regarding property sales.. Researched properties and verified homeowner information to support accurate decision-making.. Documented customer and property details using Google Sheets for tracking and follow-up.. Set reminders and managed schedules to support client priorities.. Sent detailed daily reports summarizing calls, research, and outcomes.
Customer Support Specialist
Managed high-volume inbound and outbound calls, responding to product-related inquiries.. Conducted daily cold calls to identify prospects and generate qualified leads.. Addressed customer objections through active listening, empathy, and tailored solutions.. Built rapport with customers to increase trust and engagement with company offerings.. Maintained accurate CRM records of customer interactions and lead status.. Consistently met and exceeded individual and team performance targets.. Collaborated with sales teams to ensure seamless lead handover and customer experience.
Sales & Customer Experience Associate
Promoted digital banking solutions, meeting and exceeding monthly and quarterly sales targets.. Educated customers on mobile banking features including transfers, savings, and borrowing tools.. Converted prospects into active users through clear communication and needs-based solutions.. Built strong customer relationships by addressing inquiries and providing ongoing support.. Prepared weekly and monthly reports to analyze performance and improve engagement strategies.. Collaborated with marketing and customer support teams to improve service delivery.
Customer Support / Brand Representative
Provided end-to-end customer support for a fragrance brand across multiple communication channels.. Guided customers in selecting suitable perfumes based on preferences and scent profiles.. Processed orders, coordinated deliveries, and ensured timely order fulfillment.. Followed up with customers post-delivery to confirm satisfaction and resolve concerns.. Collected customer feedback and reviews to improve service quality and retention.. Maintained accurate records of customer interactions and orders.