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Prince
Virtual Assistant
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Competencies
Demonstrated experience with Communication skills.
Demonstrated experience with Problem-Solving abilities.
Demonstrated experience with Time Management & Prioritization.
Demonstrated experience with Quality Assurance & Process Adherence.
Demonstrated experience with Workflow Optimization.
Education
Languages
Summary
Virtual Assistant open to new opportunities
Experience
Customer Support Agent – Hotel Planner
Handle escalated guest issues including cancellations, refunds, and reservation modifications with precision and professionalism. Consistently meet or exceed daily and weekly KPIs related to ticket resolution time, quality assurance, and customer satisfaction. Recognized for maintaining high accuracy and compliance with internal SOPs and documentation standards. Assist new agents with onboarding and knowledge sharing, contributing to a collaborative and high-performing team culture.
HR / People Operations (Intern)
Supported employee engagement initiatives and performance management processes. Conducted a survey to gather feedback on the effectiveness of the training program and proposed improvements based on the results. Contributed to the development and improvement of HR policies and procedures.
Administrative Assistant (NSP)
Provided comprehensive support to the Director of General Services, aiding in workload management, and enhancing departmental efficiency. Assisted in organizing meetings and preparing agendas. Drafted and proofread correspondence, reports, and other documents, ensuring accuracy and professionalism.
Customer Support Agent
Assist users with call captioning services, communication accessibility features, and real-time query resolution. Maintain high attention to detail and accuracy during live call support to ensure seamless user experience. Consistently adhere to client compliance standards, privacy guidelines, and operational procedures.