Rafael Portillo
Head Waiter with team leadership and customer service expertise
- Supervised and coordinated a team of waiters at Buffeta Restaurant
- Planned shifts and assigned tasks to ensure operational efficiency
- Delivered personalized customer service and resolved dining floor issues
Customer Service
Avanzado
Provided personalized service to customers, ensuring satisfaction.
Team Leadership
Avanzado
Supervised and coordinated wait staff to maintain service quality.
Microsoft Office
Intermedio
Used productivity tools for planning shifts and documenting tasks.
Communication Skills
Avanzado
Collaborated with kitchen and bar staff to ensure seamless service.
Languages
English
Advanced
May 2024 - August 2025
Head Waiter
Buffeta Restaurant
Supervised and coordinated the team of waiters., Planned shifts and assigned tasks., Delivered personalized service to customers., Coordinated with kitchen and bar to ensure efficiency and quality., Resolved operational issues on the dining floor.
Universidad Autónoma de Chiriquí (UNACHI)
Bachelor’s Degree
Completed Present
Colegio San Agustín
High School Diploma
Completed 2020
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