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Randy Ventura

The Bronx, New York, United States

Customer Service Representative with 3+ years in tech support and client assistance

  • Handled inbound calls, chats, and emails, demonstrating excellent customer service and issue resolution skills.
  • Contributed to developing and implementing website chat features to improve customer communication channels.
  • Prevented store losses through heightened awareness, attention to detail, and integrity, ensuring operational security.
Chat Support
Expert
Provided technical and general support via chat, ensuring timely resolution of customer inquiries.
Email Support
Expert
Responded to customer emails promptly, maintaining high satisfaction levels and accurate information dissemination.
Inbound Calls Support
Expert
Managed inbound calls, addressing technical and general customer issues with professionalism.
Customer Service
Advanced
Held responsibility for customer inquiries and support, demonstrating ownership and problem-solving skills.
Operational Awareness
Intermediate
Monitored operational security to prevent store losses and ensure smooth functioning.
See Full Skillset on CazVid
August 2017 - January 2021
Customer Service Representative
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Chat support, Responsible for handling inbound customer service calls., Answering technical support inquiries via incoming calls, chat, or email. Demonstrates excellent customer service., Email and live chat support, inbound calls support, skills with the ability to take ownership in assisting,...
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Jacmel Contact Centers
Assisted with developing and implemented website chat., Prevented store losses using awareness, attention to detail and integrity., Answer incoming emails and chats.
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Email and live chat support, inbound calls support., Assisted with developing and implemented website chat., Prevented store losses using awareness, attention to detail and integrity., Promptly responded to general inquiries from members, staff and clients via e-mail and chat, Answer incoming...
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