Experienced support professional with a background in telecom customer service, technical troubleshooting, and retention. Skilled in managing multiple accounts and resolving technical issues using window-based programs.
Handled customer inquiries and complaints, maintaining high satisfaction standards across multiple telecom accounts.
Provided technical assistance for window-based programs and troubleshooting customer issues efficiently.
Supported retention efforts in telecom accounts, helping to prevent customer churn and improve loyalty.
Communicated effectively with customers, understanding and resolving their issues with clarity and professionalism.
IONOS Philippines
Teletec
Sykes Cebu
Continuum Cebu
Alorica Cebu
Bachelor of Science
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Managed multiple accounts and tasks simultaneously in fast-paced support environments.
