Dedicated specialist with extensive experience leading teams, conducting data research, and ensuring quality assurance across various industries.
Applied data research skills to gather, organize, and analyze information for various projects.
Handled customer inquiries, troubleshooting, and account management across multiple roles.
Conducted quality checks, categorization, and content optimizations to ensure high standards.
Transcribed dictations and recordings to support research and incident reporting tasks.
TaskUs
Led and mentored high-performing teams, fostering open communication and maximizing individual potential within complex project environments.
Dataminr
Streamlined research processes to meet tight deadlines., Gathered and organized data for research purposes., Used headsets and transcribing software to take dictation of different incidents., Transcribed dictated files and recordings.
Datafox
Handling a team for several projects., Developed data gathering and reporting structure., Leveraged analytics to drive business development.
IQor(MetroPCS)
Answering customer queries about their plan, Performing troubleshooting for any problem the customer have, Enrolling and cancelling monthly plan, Processing payments
Diploma in Secondary Education
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