Dedicated professional with extensive experience in customer service, technical troubleshooting, and recruitment across telecom and BPO sectors. Adept at resolving diverse issues and enhancing customer satisfaction.
Expertise in resolving customer inquiries, issues, and providing tailored support across various industries.
Skilled in diagnosing and resolving technical problems related to Wi-Fi, modem, and roadside assistance.
Experience in executing recruitment campaigns using multiple tools to attract and select suitable candidates.
Strong verbal and written communication skills, ensuring clear, professional interactions with clients and colleagues.
Verizon
Customer service and sales.. The customer would call in about bill being too high or past due.. We would tell them yes it would be a pleasure to assist today. Acknowledge tenure.. Telling them what we would do. Also send a link so they can follow along.. First part was doing the bundle pack. Emotion empathy, ownership.. Then goes the probing questions about the bill.. After that is the Form questions. Family occupation, recreation, motivation.. Based off these questions and there monthly service usage.. So while we wait to hear back from collections an billing.. We let them know that there is a special promotion available.. Due to being a long time valued customer. Also Your Tenure.. When you add a line or upgrade your phone. The most recent model is free. iPhone or Samsung.. Then follow up by using the form questions. Also it would be grate for you an your family.. The more lines you have. The less your bill is. Apo takes 10 off. Also Our home internet.. Takes off 5-10 dollers based on what plan you have. An the wifi is 35-40.. Then we tell them this is the correct information coming straight from our database.. Also guide them to the self-help application or website.. Ask how has the service been in tenure amount of time.. Recap the phone call. Pleasure speaking with you. Thank you for being at Verizon. Blessed day.. We would always have to sell 40 dollars a day or minimum 20. By selling streaming services like Netflix, Max, Hulu, Espn+, Disney.. This is what the form questions are for. That way we have something to go off to position a sale.. We could upgrade there phone to the most recent Iphon or Samsung. Retail value with 0% interest free.. Also we could add a new phone line. For kpi metric.. By selling 20-40 dollars a day we would keep or Kpi metric on target. Wich Is our sells metric.. Have to offer on every call. Or at least try to. Must turn in report on calls where we did offer an they where not interested.
Ocean Digital
Was trained in the area of recruiting Using varies tools To fnd cv or attract cvs.. We had Multiple campaigns with the same company. That was looking for Different type of candidates.. I would use linked an indeed. To post our vacancies an wait for the cvs.. I could also search for the cvs an buy them with a credit.. Once we had a cv we would send a message or do a phone call.. We would explain to the detailes. An go over his cv work experience.. Then aski is he can do a interview. Online.. After that the 3 filter would be another interview with the manager. On site.. All of the meetings an interview are schedualed with Excel.. With another Online program we would also post it. An have like a reminder sent to us via Email.. Finally if all goes well . We do a final filter that is a Polygraph test. We schedule. The appointment.
Certificate of Higher Education
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Roadside Customer service BPO
Customer would call In about roadside help.. There Are 6 different services we help with.. Towing, gas delivery, jumpstart, lockout service, tire change, winching.. Here We Only Use 1 program.. The task at hand is to collect the customer's policy, car, location, and destination information.. The destination is sometimes not required, depending on whether it's a tow service.. The next step is to call our contracted providers and ask for the best price to come out.. If none are available, we then start calling non-contracted providers for the best quote.. If to no avail, we will call service providers found on Google using the zip code.. The goal is to ensure the price is within our matrix rate.
Qualfon
Customer would call about package.. Would issue a refund or replacement.. Check details and policies of items.. Use of one program CSC to locate package id.. A customer would call in about a package, and I would have to determine if it’s lost in transit, stolen, involved in fraud, misplaced by UPS, or if the wrong address was used.. Sometimes the item would arrive damaged or defective, or it might be the wrong size or quantity.. In such cases, I would check if they are eligible for a refund or replacement.. I would email them labels to send back the items.. Additionally, I would offer them a $5 or $10 gift card for the inconvenience.
Empereon Constar
Troubleshoot Customers Modem.. Determine How To Solve Issue.. Schedule Tech Appointment.. Use Of 8 Different Programs.. Customer would call in about their Wi-Fi not working or it coming in and out.. I would have to see what the problem is by troubleshooting the modem.. At the same time, I would send a signal so it reconnects to the central office.. Sometimes it could be a port at the central office that is bad.. Other times, the problem may be in the lines from the NID to the central office.. Other times, it may be the NID.. Other times, the customer may have a wiring problem outside their home, or the customer may have a wiring problem inside their home.. At times, it could be the modem itself.
