Ricardo - Customer Service & Support Specialist with diverse experience
Resumen
Experienced in customer service, technical support, and administrative roles requiring strong communication, problem-solving, and operational skills across diverse industries.
Logros Clave
- Handled detailed administrative tasks such as credit reporting, warehouse payments, and document labeling, ensuring accuracy and compliance.
Habilidades
Provided comprehensive customer care and technical support in telecom and satellite radio services.
Facilitated sales, problem resolution, and client engagement through inbound and outbound calls.
Prepared daily credit reports, warehouse payments, and managed document labeling for mortgage processing.
Led graphic design department and monitored student work, gaining foundational leadership experience.
Taught English, Math, Science, and Social Studies, developing classroom management skills.
Experiencia
Translator for Medical Procedures
MERCY SHIPS
Accounting Assistant
Importadora Ferretera S. A. Imferra
Daily credit reports., Biweekly warehouse payments., Monthly Kardex Report.
Head of the graphic design department
PUBLICIDAD Y COMERCIO (PUBLICOM)
4to. Grade Teacher
EDUCACION CRISTIANA SAMPEDRANA ECSA
Teaching English, Math, Word Building, Science and Social Studies.
Teacher Assistant
To monitor student work on Algebra, English and Reading.
Customer Care Representative for T-Mobile
STARTEK HONDURAS
Customer care, Technical support, Sales
Customer care and technical support agent for SiriusXM
CONVERGYS HONDURAS
Customer care., Technical support for SiriusXM Satellite Radio., Sales for SiriusXM.
Quality Assurance Analyst
ZERO VARIANCE
Listen, analyze and report agent sales calls.
Hotel Reservation Specialist
ALLIED GLOBAL
Hotel customer care service., Hotel reservation sales., Customer care and technical support for: Tracfone Wireless, Net 10 wireless, SafeLink wireless.
Production Partner
JET DIRECT MORTGAGE
Outbound calls to clients looking to get a mortgage loan., Pre-qualifying clients for a preapproval letter and loan process., Client personal documents labeling such as personal taxes 1040 and W2 and other personal documents. (PCI compliance), Appointments setting., Meeting confirmation calls., Setting up Zoom meetings., Order Inspection for house appraisals., Making and sending preapproval letters.
Educacion
UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS
Bachelor's degree
EGMONT HØJSKOLEN
Capacity Building Course Program
ACTION AID DENMARK
International Leader Training Seminar
DANISH ASSOCIATION OF PEOPLE WITH DISABILITIES
DANISH PEOPLE ORGANISATION FOR THE DISABLED ALONG WITH THE ASSOCIATION OF PEOPLE WITH SPECIAL CHALLENGES IN HONDURAS (APREH)
Capacity building course
UNIVERSITY OF PEDAGOGICS FRANCISCO MORAZAN
E.S.L. DIPLOMAT
HOLY SPIRIT TECNOLOGIC INSTITUTE
HIGH SCHOOL DEGREE