Experienced Retail Service Associate with a strong background in customer service and technical support within the telecommunications industry.
Demonstrated ability to provide exceptional customer service in high-pressure retail environments.
Skilled in assisting customers with technical issues and device setups, enhancing user experience.
Experienced in organizing and conducting workshops to educate customers on technology.
Expert in supporting retail sales teams to achieve targets through excellent service.
Xfinity Mobile
Responsible for supporting the store team to deliver a best-in-class experience for customers.. Served as an in-store expert for Xfinity Mobile support, including post-sales device data transfers and phone number ports.. Maintained accurate inventory and organized back-of-house spaces to ensure operational efficiency.. Acted as a go-to resource for technology solutions, supporting the team in both the front and back of the store.
Verizon Wireless
Provided exceptional customer service regarding activations, bill payments, and equipment replacement.. Organized wireless workshops to help customers better understand their smartphones, reducing equipment returns and dissatisfaction.. Managed and organized retail inventory movement using the Verizon Wireless SAP inventory system.. Conducted daily, monthly, and yearly compliance audits of store operations.. Directed customer traffic and exploration, resolving issues or concerns to deliver the ultimate customer experience.
Bachelor of Arts
Hello, my name is Ronaldo, and I have over 10 years of customer service experience in the telecommunications field, working with U.S. customers, including companies of AT&T Mobile and Verizon Wireless. There, where I learned working in a high-paced, high-retail working environment, a lot of customers that you always have to be open to changes. You have to be able to multitask right away. You stop what you're doing to help somebody else get the job done and you know clear everybody's routine. You have to team know the whole thing to help you can't complete our mission, you know, the mission is a great customer satisfaction, and at the end, the customer is number one. I strive for making sure they had a good experience. That's something that they bring with that different family and say, I want this guy Anthony, and then so I service, you know, you go out to rise and make ask him, so yes, I try to give the customers the best experience possible, and they, they will be the greatest cheerleaders, you know, for the company and for the brand, you know, because you give them good service. So the key is sometimes, you know, you have to be open minded and You know, use your mind to come up with resolutions to help a customer really quick, you know, on the fly. So I think I bring that to the organization to say, we're going to be kind of innovative thinker. I will communicate very well with customers and give them the best possible service that they have ever received.
Yes, I have over 15 years of customer service experience in the retail location. My whole job has been taking on challenges and helping customers during their time to turn lemon into lemonade. So throughout my career, I worked in a retail location, which is very high traffic, so I had to balance the front of the house with helping the customers and also balance the back of the house operations with the inventory and the accessories, make sure the planograms is correct, everything is supposed to be where it's supposed to be at, and we have any events or, you know, doing audits to make sure everything, we have compliance. So one of my biggest strengths is being able to multitask. So I've learned that skill, you always be open to change, and basically just using your knowledge and your knowledge to help with the situation and the quickest way possible. So my strengths are, you know, building rapport, talking, establishing communication with the customer. That's one of my biggest, uh, my biggest, uh, things I bring to the table, like, I love interacting with customers and talk to them and, you know, make sure everybody's like a part of the family. And I helped build brand loyalty, and the brand loyalty is what's gonna keep the customers around, you know, just showing, you know, just showing them that we care for them, and that, that makes a big difference.
Yes, actually, when you're managing the floor, the gooder has an iPad, which is our internal system, uh, to assist us. So from there we basically see all, I see which department the customer would be going to, we just from there, we'll run the floor and make everything kind of efficient, mean that the customer knows to you that the customer knows to the outside. This person is looking for me, I forward this in front of you, make sure everything's communicated and like I said, they have a TV they can sit down and watch and walk around and look at products. And basically, uh, like you're running the floor, uh, you make contact with everybody and let them know the status, and that helps to improve the customer service aspect of it. Uh, it motivates, you know, everybody on the same page, we won't go over the program and uh we keep the communication going and everybody's happy.
Yes, on the last launch for the iPhone 17, everything is now in pre-order, so you'll avoid the long lines in the store because there's just in the bottleneck traffic. So now everything shipped, pre-orders shipped, so the customer pre-ordered the device and the device came by the time the customer was in the store. And so the customer came in, no, no help coordinated, picked up the device a little bit and the next thing you know, the customer came to get it up, so you can guess around the same pre-orders shipped, so the customer pre-ordered the device and the device instead of it's we arrived at two hours tomorrow, so we say is that for the customer can't you pick it up until the UPS arrived. So the customer can't pick up the phone, they don't have no instead of the next day to come back around. So the customer called, are you pick this, the customer said, does. and explain the situation and we found out and see if that's something we can do for the customer to help them out with the shipping, to pick up the phone today, and so she's make sure that we coordinate that on our end to make it out for the customers, uh make a few things that we know it out and that was the that would set up the company customer, so the customer was able to pick up the phone later on in the day and look for that's all that else.
Yes, at my last job, I actually did one more mobile. At my position, we ran the floor, so as soon as the doors opened, we helped to manage traffic and make sure the customers go in the right area. Basically, we controlled the flow of the traffic and strategically you have to use, you have to use your active listening skills for the supervisors area, reach the department, and put them there as fast as you can, you know, once you ask the customers, you have the season like with the shorties. Somebody you know this have will call you. If another, you don't let them know that's the way to let them know. You see those two little ones that you just walk around, they don't watch TV at the meanwhile while they're waiting for the the smiling car.
Hello, my name is Ronaldo Anthony Brewer, and I have over 15 years of customer service experience working with US companies Verizon Wireless and Ascendia. And also I am a native English speaker. So I'll bring a human element to the job instead of just the computer screen. I bring it to the customers.