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Customer Service & Operations Specialist with 4+ years in Hospitality and Telecom
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Competencies
Proficient in multi-channel support, resolving customer issues with professionalism and empathy.
Experienced in real-time appointment setting and route optimization to enhance operational efficiency.
Skilled in diagnosing and resolving technical issues across telecom and service industries.
Effectively manages multiple tasks in dynamic environments, ensuring timely completion of responsibilities.
Collaborates effectively within teams and independently to meet organizational goals.
Education
Languages
Summary
Detail-oriented professional with extensive experience in customer service, scheduling, and technical troubleshooting across hospitality and telecom sectors. Adept at multitasking and building strong client relationships.
Key Achievements
- Consistently maintained high customer satisfaction levels across diverse support roles.
- Optimized appointment scheduling processes, reducing conflicts and improving technician efficiency.
- Handled technical troubleshooting and account management, ensuring accurate and timely resolutions.
- Ensured hotel quality standards through diligent housekeeping and guest service management.
- Developed strong multitasking skills in fast-paced environments, enhancing overall team productivity.
Experience
Room Attendant / Housekeeping Staff
Maintained cleanliness and organization of rooms and common areas. Ensured hotel quality standards and handled guest requests efficiently
Customer Service Representative – Telco Account – Comcast
Assisted customers with TV, phone, internet, and billing concerns. Troubleshot technical issues and handled account adjustments and service requests. Maintained high customer satisfaction and consistently met performance goals
Customer Service Representative –(Albert Financial Account)
Provided chat and email support for financial account inquiries and transactions. Resolved customer issues with accuracy, professionalism, and attention to detail. Maintained timely communication while meeting performance targets
Dispatcher / Appointment Setter
Scheduled appointments for HVAC, plumbing, appliances, roofing, and garage services via cold calls. Optimized technician schedules and reduced appointment conflicts. Maintained smooth daily operations while meeting performance targets