Rita - Customer Care Representative with 5 years in Customer Service

Well, all of these must depend on the company's policy. For example, let's say for property damage, I was in charge of, for example, offering the customer the product. The customer decided to purchase the product, then I took the payment, then definitely I will have to schedule the delivery of the product. Whenever I had the calendar, I will check the date it was selected by the customer for the delivery to be completed. Then I will definitely call back to make sure that the product was delivered under their satisfaction. And, for example, if there was a property damage case, then I will fill a form that will, you know, direct the information to the property damage department, then make sure two to three days have passed to verify that they have provided an answer to the customer. If not, consult with my team lead what to do if they have not provided the answer. Or in the case, for example, that payments have not been approved, contact the Aldi department to, you know, inquire why the purchase was not possible at that point. In the case of the recall or personalization departments, when customers will order products that were first recall or personalized, make sure that the department will actually contact the customer. But all of this, after some period, based on the company policy, contact the customer.

Most companies I have worked for, they have their own platform to organize and document information for customers. So, it depends on what specific platform you would like me to use, but definitely I have been recording property damage cases. I have been assigned to assurance departments. I have worked for the recall departments in some cases, sales for the IT support department. So it must be like a specific platform for each of the cases, but definitely the company provided the platform for me to work on. Now, sometimes companies also build like this knowledge-based type of webpage that we can every now and then consult for reference. So that also is something that I am very familiar with.

I usually like to complete all the tasks and cases that I receive from my customers. So I don't have like any specific case of experience, but most of the time, knowing that a customer is needing a resolution, I always put my best interest on providing a resolution. I don't know why it turns out that I am the agent after two or three other agents. So when the customer gets to me, it's like, I have been talking to someone for at least two weeks now. So I understand the customers at that point will require some concrete answer and resolution. So within company's policy, I have provided resolution for most of their complaints, questions, situations in general. It makes me happy to provide a resolution.