Experiencia en ventas, soporte técnico, gestión de clientes y liderazgo, con habilidades bilingües en inglés y español.
Desarrolló y ejecutó estrategias de ventas en entornos B2B y B2C, logrando cumplir y superar metas de ventas.
Brindó soporte técnico y atención personalizada que mejoró la satisfacción y fidelidad de clientes.
Utilizó habilidades en inglés y español para mejorar la interacción con clientes y colegas en entornos virtuales y presenciales.
Lideró equipos en tienda y programmes de capacitación que resultaron en mejoras en el rendimiento y satisfacción laboral.
Texas Parts
Utilize CRM software to manage customer relationships and track sales activities., Connect and follow up with prospects in a B2B environment through cold calling and managing leads., Conduct proper follow-ups with customers after the initial contact via text message, email, or phone calls., Maintain detailed records of customer interactions and sales progress to ensure effective communication and customer satisfaction.
Direct Energy
Achieved 100% more sales compared to colleagues, as measured by sales reports, by utilizing effective sales techniques for both residential and business customers., Met and exceeded sales revenue and conversion targets, as measured by campaign performance, by selling competitive power and gas through outbound and inbound phone work in B2C and B2B environments., Increased customer retention by 30%, as measured by feedback and follow-up records, by resolving issues for existing customers who had previously canceled or rejected offers., Educated customers on pricing and competitive advantages, as measured by customer satisfaction surveys, by maintaining excellent product knowledge and effectively addressing customer needs.
UPS Canada
Processed international transportation orders and quotes, ensuring timely transit, resulting in 95% on-time delivery by adhering to service protocols., Communicated daily with customers via phone and email, achieving a 90% satisfaction rating on feedback surveys through prompt and accurate information., Resolved issues and maintained professional relationships with customers and vendors, enhancing customer retention by 20% through effective problem-solving., Managed brokerage duties and ensured clearance on international packages, streamlining the customs process to minimize delays., Facilitated the clearance of international packages by processing payments efficiently to ensure timely delivery.
High school or equivalent
Bachelor's
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Analizó métricas de ventas y satisfacción para ajustar estrategias y mejorar resultados en distintas posiciones.
Solvo Global Careers
Maintained professionalism while managing client interactions in a virtual environment., Utilized communication skills, fluent in English and Spanish, to enhance client engagement and satisfaction., Proactively anticipated client needs and provided tailored solutions., Assisted with scheduling appointments, managing calendars, and coordinating meetings to ensure efficient operations.
Gangas Videogames
Managed daily store operations to create a smooth shopping experience and a positive environment for customers and staff., Increased sales by 25% during the year, as shown by annual revenue reports, by using social media marketing and advertising to attract new customers., Improved team performance through strong leadership and staff training, leading to higher employee satisfaction ratings.
Gangas Videogames
Provided exceptional customer service by helping customers find the right video games and consoles, leading to a welcoming shopping experience., Boosted customer engagement by 40%, as measured by customer feedback and surveys, by providing personalized recommendations based on individual gaming preferences., Developed strong relationships with customers to encourage repeat business and foster brand loyalty., Assisted in maintaining the store's visual merchandising standards to create an appealing shopping environment.
Universidad de San Carlos de Guatemala
Achieved a 20% improvement in computer performance, as measured by efficiency metrics, by maintaining and troubleshooting systems., Assisted students with inquiries and issues, delivering excellent customer service and ensuring satisfaction., Increased the student approval rate by 15%, as measured by exam results, by sharing study materials I created and supporting prospective students for the admission test to get admitted into university.
